The administrative directive ADM-04 (Handling of dissatisfaction and complaints from students, parents, guardians and community members) describes the process to follow for the official reporting of a complaint or dissatisfaction.
Definitions :
"Dissatisfaction" is defined as a comment expressed verbally or in writing by a student, parent, guardian or community member regarding:
- From treatment received deemed to be unfair, demeaning, disrespectful, lacking in kindness or diligence;
- the quality of programs or of a service provided;
- of any situation deemed prejudicial to security, confidentiality and respect for privacy.
The student, the parent, the guardian, the community member don't ask of specific corrective action.
" Complaint » is defined as dissatisfaction expressed verbally or in writing by a student, parent, guardian or community member with regard to:
- From treatment received deemed to be unfair, demeaning, disrespectful, lacking in kindness or diligence;
- the quality of programs or of a service provided;
- of any situation deemed prejudicial to security, confidentiality and respect for privacy.
The student, the parent, the guardian, the community member request corrective action to resolve the situation.
The first step in dealing with a complaint or dissatisfaction is always to address the relevant staff member as they are best placed to intervene and resolve the issue.
If the problem persists, you can contact the supervisor of the person concerned directly or by filling out the form following.